Refund & Return Policy

1. Fresh Food & Prepared Deli Items

Because all deli sandwiches, piadinas, omelettes, and prepared salads are made fresh to order using perishable ingredients, we cannot accept returns on fresh food items once prepared. If there is an issue with your order accuracy or quality, please notify our deli team immediately at (805) 969-3717 so we can prepare a replacement or issue a resolution.

2. Catering Orders & Cancellation Policy

For custom catering orders, sandwich platters, and large event spreads:

• Notice Period: We request at least 48 hours' notice for catering modifications or cancellations.
• Cancellations > 48 Hours: Full refund or credit for catering deposits.
• Cancellations < 24 Hours: Cancellations made within 24 hours of scheduled event pickup or delivery may incur a 50% fee to cover pre-purchased artisan ingredients and preparation labor.

3. Retail Pantry Imports & Non-Perishable Goods

Unopened retail grocery items (such as packaged imported pastas, olive oils, vinegars, or jarred antipasti) in original condition may be returned within 14 days of purchase with valid proof of receipt for exchange or store credit.

4. Custom Gift Baskets & Charcuterie Boards

Custom-wrapped gift baskets and artisan charcuterie boards are assembled to order. Cancellations for custom gift baskets must be requested prior to assembly. Perishable components on charcuterie platters cannot be returned once handed over at pickup.

5. Contact Our Customer Service Team

We pride ourselves on community customer care. If you have questions about an order or refund request, please reach out to Gene Montesano & Leslee Russell's management team: